PAYMENTS | CANCELLATIONS | Credits

PAYMENT PLANS

Paying for camp shouldn’t be a burden, so we offer easy payment plans to let you pay for camp in installments that could be as low as $250/month.  We’ve got you covered!

PAYMENT TERMS

A deposit of $360 is due at the time of registration. Payment in full must be received 30 days prior to the start of the session. Any registrations made after this date must be paid in full at the time of registration.

Registrations not paid in full 30 days prior to the start of the session will be given a 3 day grace period before they are automatically canceled, per the cancelation policy below.

CANCELATION POLICY

Our goal is to show you the time of your life.  Not to keep your money.

If you cancel:

Before January 15 have two choices: Refund or Credit.

Refund- 100% of what you’ve paid.

Credit- 100% Camp Credit (Good for 24 months, non-transferable. Unused or expired credits are non-refundable.)

Between January 15 and 30 Days or more before your session starts you have two choices: Refund or Credit.

Refund- 100% of what you’ve paid minus $250 and applicable credit card fees.
Credit- 100% Camp Credit (Good for 24 months, non-transferable. Unused or expired credits are non-refundable.)

Less than 30 Days before your session starts you can receive a Credit.

Credit of what you’ve paid minus $250. (Good for 24 months, non-transferable. Unused or expired credits are non-refundable.)

If the Gods Cancel:

We’ve only had to cancel once (thank you COVID-19) due to force majeure (uncontrollable events) but in the rare instance we need to cancel camps due to force majeure (pandemics, earthquakes, terrorist acts, etc.), we will give you a 100% credit on what you’ve paid, minus credit card fees.

WEATHER ISSUES

Our goal is to go out and complete our programming each day weather permitting. In the even that we a prevented from doing so due to weather we will do our best to coordinate other activities. There are no refunds due to weather. 

Please keep in mind:

There are no exceptions to the above cancellation policies (even in the extreme cases of emergency, injury or sickness).  Windells strongly recommends that you purchase travel insurance to protect yourself from any such losses as well as lost airfare and transportation fees. 

If you need to cancel your session please call 503.206.8520 to discuss your options, however a formal cancellation request must be made by completing the following process.

All cancellation requests must be emailed to office@wearecamp.com and include:

    •    NAME

    •    Windells + SESSION TO CANCEL

    •    CHOSEN CANCELLATION OPTION (CAMP CREDIT OR REFUND LESS CANCELLATION FEE)

    •    REASON FOR CANCELLATION AND ANY OTHER IMPORTANT INFORMATION

The date the email is sent notes the official cancellation date. Once a credit is chosen, there will be no refunds issued at a later date. Camp credits are good for any We Are Camp summer camp within a two-year period, but are non transferable or refundable.

INJURIES WHILE AT CAMP

In the event that a camper is injured while at camp and does not get clearance from the Camp Nurse or physician to snowboard, there are two options for the camper:

1. Stay at camp while everyone else skis. Then in the afternoon and evening there are plenty of non-physical activities to keep an injured camper entertained. If you choose this option, no credits or refunds will be given.

2. Leave camp ASAP, and receive a prorated camp credit for days missed. You’ll be missed but we’ll get to skate with you again soon as you’re ready! Camp Credits are good for two years but are non-transferable and non-refundable.